Introduction
Whether your trash can is broken, missing, or you simply need an extra one, getting a new trash can from Waste Management is usually a straightforward process. However, many customers aren’t sure where to start or what to expect in terms of time and cost.
In this guide, we’ll walk you through how to get a new trash can from Waste Management, including how to file a request, what fees might apply, and tips for faster service.
Why You Might Need a New Trash Can
Here are common reasons people request a new or replacement bin:
- ✅ The existing trash can is damaged or cracked
- ✅ The bin has been stolen or lost
- ✅ You need an additional can for more waste or recycling
- ✅ Your current bin is too small for your household
How to Get a New Trash Can from Waste Management
1. Visit the Waste Management Website
Go to the official Waste Management website. Use the zip code locator to log into your local service area. This ensures you’re routed to the correct regional services.
2. Log In or Create an Account
To make a request, you’ll usually need to:
- Create an account or sign in
- Link your address to your profile
- Access your service dashboard
3. Navigate to the ‘Request New Container’ Section
Once logged in:
- Go to “Manage Services” or “My Services”
- Look for an option like “Request New Cart”, “Replace Container”, or “Order Additional Services”
- Select the type of cart: trash, recycling, green waste, etc.
4. Choose the Reason for Replacement
Waste Management may ask why you’re requesting a new bin:
- Broken/Damaged
- Missing/Stolen
- Need Additional/Upgrade
Some cities require photo evidence of damage or a police report for stolen bins — check local requirements.
5. Confirm Details and Submit the Request
- Review service address and cart type
- Confirm size (standard is 64 or 96 gallons)
- Submit your request and note any confirmation number provided
Cost of Getting a New Trash Can
- Replacement due to damage: Often free if caused by Waste Management or normal wear.
- Stolen bins: May require a fee or police report depending on your city’s policy.
- Additional bins: Usually come with extra monthly fees.
💡 Tip: Always ask if you’re eligible for a free replacement before paying anything.
Delivery Time: When Will You Get the New Trash Can?
- Typical wait time: 3–7 business days
- In some areas, it can take up to two weeks depending on volume and availability
- You’ll usually receive a notification or email once the request is processed
Can You Call Waste Management Directly?
Yes! If you’d rather not request online, you can call Waste Management customer service:
- 📞 1-866-909-4458
- Be ready with your account number and service address
FAQs
1. How much does it cost to get a replacement trash can?
If the can is broken due to normal use or Waste Management’s handling, replacement is often free. Stolen or extra bins may incur fees.
2. What do I do if my trash can was stolen?
Contact Waste Management and possibly file a police report. Some cities require documentation to avoid a replacement fee.
3. Can I get a larger or smaller trash can?
Yes, you can usually upgrade or downgrade your bin size via your online account or by calling customer service.
4. How long does it take to get a new trash can delivered?
Delivery time ranges from 3 to 10 business days, depending on location and availability.
5. Can I request an additional recycling or green waste bin?
Absolutely. Most Waste Management regions offer multiple bin types. Just be aware of potential extra charges.
Conclusion
Getting a new trash can from Waste Management is a simple process if you follow the right steps. Whether your bin was stolen, damaged, or you just need more capacity, help is just a few clicks or a phone call away. Make sure to check local policies for fees and delivery times, and always save your confirmation for tracking.